A fast-growing company in the commercial and residential kitchen appliance industry is seeking a customer-focused and detail-oriented Customer Service Representative to join its team. This role is ideal for someone with strong problem-solving and critical-thinking abilities who enjoys helping customers and thrives in a fast-paced environment. You will serve as a primary point of contact for customers needing assistance with appliances, orders, warranty claims, shipping updates, and troubleshooting support. The ideal candidate is professional, organized, service-oriented, and comfortable coordinating with both customers and field technicians to resolve issues efficiently. This is a great opportunity for someone looking to grow within a stable and expanding company. Responsibilities: Provide professional and solution-focused customer support via phone and email Troubleshoot appliance-related issues using manuals, diagrams, and internal systems Assist customers and technicians with product installation, usage, repair, and service-related questions Determine when field service or technician support is required Handle warranty claims, delivery issues, returns, and general customer concerns Process orders, track shipments, and provide delivery updates Coordinate with technicians, service providers, and internal teams to resolve issues efficiently Maintain accurate documentation of customer interactions, claims, and service updates Analyze recurring product or warranty issues and communicate findings internally Support day-to-day operational and customer service workflows Other duties as assigned Requirements: Strong communication and customer service skills Bachelor’s degree or equivalent experience in a technical field (e.g., Engineering, or Support) 2–3 years in appliance support, technical customer service, or equipment troubleshooting Excellent problem-solving and critical-thinking abilities Professional phone and email etiquette Highly organized with strong attention to detail Ability to multitask and work in a fast-paced office environment Comfortable learning technical product information and troubleshooting processes Basic computer proficiency and familiarity with Microsoft Office Prior customer service, technical support, or appliance-related experience Experience reviewing technical documentation, manuals, or parts diagrams preferred