Key Responsibilities • Gold Appraisal & Valuation: Conduct error-free weight, purity assessment, and valuation of gold ornaments pledged by customers according to company policy and auditory compliance. • Vault & Security Management: Act as joint custodian of the vault to ensure safe-keeping of pledged gold securities. • Business Growth & Sourcing: Canvass and source new customers, drive field-marketing activities, and expand the gold loan portfolio. • Cross-Selling & Revenue: Drive sales of third-party financial products, such as insurance products, NCDs, and gold coins. • NPA & Collection Control: Maintain low Non-Performing Assets (NPAs) through strict customer follow-ups for timely interest and principal collections. • Operations & Compliance: Manage cash management, accounting, daily reporting, and 100% process compliance at the branch. • Team Leadership: Hire, coach, train, and mentor branch staff while providing regular performance feedback.