This position is responsible for coordinating communication and rapid response across departments. Key responsibilities include managing high-volume calls, dispatching personnel via two-way radio, monitoring CCTV and fire alarm systems, maintaining accurate records, and communicating critical information during emergency and non-emergency situations. This role requires strong communication skills, technical aptitude, and sound decision-making to support public safety, guest services, and overall owner and guest satisfaction. COMPANY BENEFITS • Matching 401K • Growth & Developmental Opportunities • Comprehensive Medical, Dental & Vision Benefits • Employee Assistance Program • Paid Time Off • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program • Tuition Reimbursement & Continuing Education Courses ESSENTIAL DUTIES AND TASKS • Answer phones and radio calls promptly and professionally & Dispatch information via two-way radios and phones by Prioritizing and coordinating calls for service and emergency response. Operate computer-aided dispatch systems & Monitor and direct personnel using radio, siren, and paging systems. • Monitor fire alarms and security systems (CCTV, video analytics) & Provide emergency instructions over the phone Support first responders through real-time coordination. • Maintain accurate records, logs, and dispatch reports, Record service requests, inventory, and other dispatch data. Follow up on owner/guest concerns, provide clerical assistance. Use computer systems to input and retrieve data. • Patrol premises, Monitor and authorize entrance of vehicles or people in the property, Secure all exits and doors after end of operations. Performs miscellaneous job-related duties as assigned. EDUCATION • High school degree or GED required • Proficiency in Microsoft Office products • Bilingual a plus but not required. CERTIFICATIONS & QUALIFICATIONS • Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed. • Must Possess a current and Valid State driver’s license.