POSITION DESCRIPTION POSITION TITLE: Zone Manager – Retail EMPLOYMENT CLASSIFICATION: Full Time POSITION REPORTS TO: DEPARTMENT: Retail POSITION SUMMARY: Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. DUTIES AND RESPONSIBILITIES: Service: • Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures • Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures Operations: • Facilitate opening and closing of stores • Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions • Ensure store merchandising standards are consistently executed per the company guidelines • Coordinate, monitor and align team resources to maximize sales and service potential • Resolve basic IT /register issues and escalate as necessary • Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately • Prepare for and participate in inventories; verify high risk counts Financial/Business: • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events • Communicate daily with the team; look for additional ways to drive business through product, processes, or people People/Leadership: • Serve as the Manager on Duty providing leadership during assigned shifts • Direct, coach, and train Associates in their daily job assignments • Represent and support the company by fostering strong business relationships within the airport community • Monitor and address performance issues in a timely manner through a partnership with AGM or GM • Contribute feedback on Associate reviews and provide input on Associate counseling • Other duties as assigned