Flexible Work Arrangement: Hybrid - Audubon, PA The PJM Telecommunications Analyst is responsible for ensuring the effective management and maintenance of PJM’s telecommunications assets, to include tracking the operational status of the voice and data infrastructure, both internally and externally. The PJM Telecommunications Analyst is responsible for demonstrating the ability to work independently on complex tasks or projects involving people and technology from various areas of the business. Essential Functions: • Assure current documentation on all telecommunication systems. • Track vendor contracts for SLA compliance and expiration • Assist in the department budget process with forecasts and auditing • Monitor overall telecommunications circuit utilization and requirements, suggest cost reduction initiatives and service improvement opportunities. • Perform life cycle tasks for new and existing assets, as well as consulting on telecommunication services which include ordering/cancellation of circuits, mobile devices and teleworker services. • Implement, administer, and audit Telecommunications security practices to determine compliance with corporate security standards. • Evaluate Telecommunications assets and identify how to protect them. • Conduct research and design of solutions. • Maintain and communicate change information for all telecommunications platforms. • Service Level Agreement development and maintenance. • Conduct vendor proposal evaluation relative to all aspects of telecommunications to be developed and utilized. • Use business knowledge and technical expertise to provide technical advice and assistance to ITS customers. • Propose and implement standards needed for the reliable operation of both data and voice telecommunication links. • Build and develop strong relationships with ITS's business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner. • Position is hybrid but there is a requirement for the analyst to work onsite each week • Position requires an on-call rotation and must be within an hour’s drive of PJM while on-call Characteristics & Qualifications: Required: • Bachelor's Degree in Computer Science, Engineering or equivalent work experience • At least 4 years experience with Systems Management, Telecommunications support, and telecommunications systems administration • Ability to produce high-quality work products with attention to detail • Ability to communicate effectively in a team environment • Experience in quantitative and qualitative analysis • Experience using verbal and written communications skills • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint) • Experience with British Telecom bulk turret or equivalent system • Experience with other telecom systems such as voice recording systems, mass communication systems • Experience with Cisco Call Control & Unified Communications platforms such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (voicemail), Cisco Expressway Series gateways, and Cisco IP phones undefined Preferred • Master's Degree in Business Administration (MBA) • Experience or familiarity with Cisco based Network Technologies, including routers, switches and firewalls Experience with PJM operations, markets, and planning functions Experience supporting any PJM Committees Experience or knowledge with Critical Infrastructure Protection (CIP) requirements