Project Role : Custom Software Engineer Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities: - Expected to be an Genesys Cloud CX SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Conduct code reviews and ensure coding standards are met - Implement best practices for application development Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX - Strong understanding of cloud-based application development - Experience with API integration and development - Knowledge of Agile methodologies for software development - Hands-on experience with DevOps tools and practices Mandatory: 1. Proficiency in Genesys Cloud CX Development & Configuration 2. API Integration and Cloud Application Development 3. Problem-Solving & Troubleshooting Skills Good To Have: 1. Experience Leading Multi-Team Collaboration 2. Agile Development & DevOps Practices 3. Genesys Cloud Architect Certification Additional Information: - The candidate should have a minimum of 5 years of experience in Genesys Cloud CX - A 15 years full-time education is required 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.