POSITION SUMMARY The Quality Supervisor oversees Team Coordinators and a large group of Quality Technicians in a highly technical, mission‑critical, 24/7 manufacturing environment. This role ensures consistent quality performance across all shifts, manages personnel scheduling and training, coordinates Factory Witness Tests for customers, and drives defect reduction through data-driven analysis and continuous improvement. ESSENTIAL DUTIES & RESPONSIBILITIES Leadership & Workforce Management • Lead in identification and demonstration of safe work performance. • Supervise Team Coordinators and Quality Technicians across 24-hour operations. • Develop and maintain shift schedules to ensure full facility coverage. • Manage staffing adjustments, PTO, overtime planning, and emergency coverage. • Schedule and track employee training, certifications, and competency development. • Ensure personnel are trained on test standards, inspection methods, and quality software tools. Quality Systems & Compliance • Ensure compliance with ISO 9001 and internal quality management systems. • Oversee documentation of inspections, test results, nonconformances, and corrective actions. • Maintain audit readiness and support internal and external audits. Factory Witness Testing & Customer Support • Schedule and coordinate Factory Witness Tests (FWT) with customers. • Prepare test environments, documentation, and personnel for customer visits. • Train and support employees on FWT standards, protocols, and required software systems. • Serve as the quality liaison during customer audits and test activities. Technical Oversight & Problem Solving • Lead real-time containment, investigation, and resolution of quality issues. • Collaborate with Engineering and Production on process changes and new product introductions. • Ensure calibration and functionality of inspection and testing equipment. Defect Tracking, Analysis & Reporting • Track and analyze defects, scrap, rework, and process deviations. • Prepare and present defect trends and improvement opportunities to manufacturing & facility leadership. • Identify systemic issues and drive corrective and preventive actions using structured problem-solving tools. Continuous Improvement • Lead or participate in Lean, Six Sigma, and root cause analysis activities. • Support cross-functional kaizen events and quality improvement initiatives. • Reinforce process discipline, standard work, and quality expectations. Communication & Coordination • Serve as the primary quality contact for shift operations. • Ensure effective shift handoffs and communication of quality priorities. • Provide clear, data-driven updates to leadership and cross-functional teams. QUALIFICATIONS • Previous manufacturing & quality experience; supervisory experience strongly preferred. • Strong knowledge of quality systems and technical specifications • Excellent leadership, communication, and decision-making skills. COMPETENCIES • Technical aptitude and ability to interpret complex drawings and test data. • Strong analytical and data presentation skills. • Effective leadership in fast-paced, high-pressure environments. • Commitment to safety, quality, and continuous improvement. PERFORMANCE INDICATORS • Shift coverage reliability and training completion rates. • Accuracy and timeliness of Factory Witness Test scheduling and execution. • Reduction in defects, scrap, and rework. • Quality metric reporting clarity and effectiveness. • Team engagement, capability growth, and audit performance. WORK SCHEDULE REQUIREMENTS • This individual is expected to work the hours necessary to fulfill the responsibilities of the role. This may include evenings, weekends, holidays, on-call coverage, and work outside normal business hours as required to support operational, customer, and business needs.