What this Job Entails: The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture. Scope: • Resolves a wide range of issues in creative ways • Seasoned, experienced professional with a full understanding of their specialty • Works on problems of a diverse scope • Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: • Endpoint & Device Management :- MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent) Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team • Identity & Access Management : - Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous • Network & Connectivity : Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues Collaborate with network and security teams on escalated cases requiring deeper infrastructure context • Collaboration & Productivity Tools :- Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware • Security & Compliance :- Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement Support security-related incidents; follow and help maintain IT security standards and audit requirements • Escalation Handling & Collaboration :- Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations Required Qualifications/Skills: • Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience • Networks with senior internal and external personnel in own area of expertise • Demonstrates good judgment in selecting methods and techniques for obtaining solutions • Experience with computing networks, platforms, and software architectures • Knowledge and understanding of the definition and traceability of system requirements • Experience in the implementation of system requirements verification methods • Experience in the planning of system test activities • Strong presentation and organizational skills • Effective written and oral communication skills • Mental ability to perform engineering problem solving and analytical tasks • Able to work under project deadlines and associated cost and schedule constraints Physical Demand & Work Environment: • Must have the ability to perform office-related tasks which may include prolonged sitting or standing • Must have the ability to move from place to place within an office environment • Must be able to use a computer • Must have the ability to communicate effectively • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers