Position: Lead – NPCI Partner Location - Mumbai Educational Qualification- B.Tech / BE – Any Specialization Key Responsibilities • Identify and cultivate partnerships with Technology Service Providers who are currently and potentially working with NPCI on its products and services. • Curate, modify and improve the value proposition of NPCI Partner Program for the partners and stakeholders as per the market feedback and need. • Create framework and process to ensure the partner is responded on the queries w.r.t. product, certification, onboarding, network, etc. in a timely manner under the NPCI Partner Program. • Create and define success metrics for each partner engagement and at program level to ensure meaningful contribution to the market players. • Closely and continuously monitor the engagement level and progress of each partner w.r.t. NPCI Partner Program. • Work with cross-functional teams – Product, Marketing, Certification, Risk, etc. to ensure continuous acquiring of domain knowledge for self and help with customer resolution. • Ability to build and evaluate data to present MIS, meaningful insights, and other reports as required by the organization and partners to improve the performance. • Ability to utilize AI-based inputs and intelligence in TSP lifecycle – including assessment check, onboarding, certification and rollout of NPCI products/features in Indian market. • Enrol partners on the NPCI Partner Program by completing documentation, compliance checks, coordinating and assisting TSP in the certification process. Requirements • 4–10 years of experience in Relationship Management / Product Sales role in Banking/Payments industry. • Good knowledge of payment products, specifically around UPI and Cards. • Ability to think and reason with logic. • Innovative thinker with problem-solving approach. • Go-getter and a person of action. • Empathetic to customer. • Passionate about payment products. • Hands-on with MS Office and PM tools.