JOB TITLE: Head Teller DEPARTMENT: Branch REPORTS TO: Branch Manager Position Summary: The primary purpose of this position is to ensure all Tellers provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies. Functions: • Supervises Tellers – handles HR-related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and/or Branch Manager • Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions • Mentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on-the-job training for new Tellers • Employs sound judgment in decision-making and coaching activities • Monitors Tellers to ensure compliance with bank procedures and policies • Assists Tellers in locating cash discrepancies • Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., traveler checks, money orders, cashier checks • Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals • Resolves routine customer service concerns and/or notifies the appropriate authority to do so • Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines • Processes transactions on the bank’s operating system(s) • Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc. • Removes deposits from, and counts and balances cash in automated teller machines and night depository • Rents safe deposit boxes and opens new accounts • Performs other assigned duties essential to the operation of the branch • Occasionally “fills in” for other branches at the request of management • Completes end of day branch balancing and reports • Actively participates in community service and consistently represents Dime Bank in a professional manner. Knowledge, Skills, Requirements: Requires at least a high school diploma or its equivalent, one or two years of job-related experience, and an adherence to the bank’s training policies and requirements. • Aptitude for mathematics • Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol • Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures • Excellent customer service, including customer relationship building and product and services referral skills • First-rate supervisory skills • Top-notch communication skills • Competent keyboard skills and familiarity with computers • Organizational skills, i.e., maintain an organized and efficient workspace • Initiative • Ability to work closely and harmoniously with others in a busy environment Physical Demands and Condition Requirements: • General office environment • Standing for extended periods of time • Ability to lift bags of coin Equipment Used: • General office equipment, i.e., calculator, photocopier, etc. • Computer • Coin machine • Bill counter ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Salary & Benefits: Health Insurance Retirement Incentive Compensation Fringe Benefits Paid time off Salary Range: $21.58 - $33.59, Non-Exempt role