At Houston Methodist, the Lead Medical Staff Services Specialist position is responsible for functioning as the lead person in medical staff services and in this capacity also performs medical staff services specialist duties and regularly leads projects and performs specialized responsibilities as a regular part of normal job duties. This position serves as the liaison between management, staff and physicians for routine to complex matters, resolving questions and issues, as well as supporting staff in ensuring the delivery of exceptional customer service and adherence to departmental standards. Duties for the Lead Medical Staff Services Specialist position may be varied and may include many of the following: organizing work schedules, creating work assignments, reviewing time cards for accuracy, conducting quality assurance audits of staff performance, developing and implementing quality improvement activities, training and mentoring staff, providing feedback on staff performance and developmental needs, collecting/analyzing/reporting on data, preparing reports on performance and metrics, and other responsibilities of a similar nature and level. FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) EXPERIENCE • Three years of direct Medical Staff Specialist experience which includes three years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management LICENSES AND CERTIFICATIONS Preferred • CPCS - Certified Provider Credentialing Specialist (NAMSS) or • CPMSM - Certified Professional Medical Services Management (NAMSS) SKILLS AND ABILITIES • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles • Self-motivated, detail-oriented, energetic, and able to prioritize multiple projects • Knowledge of accreditation and certification regulations that relate to Medical Staff Services • Computer literacy, including ability to utilize various software programs to complete all job tasks described in job summary. Must be proficient in word-processing, spreadsheet and presentation software such as Microsoft Word, Excel, and PowerPoint. Experience with credentialing software preferred • Knowledge of medical terminology • Ability to complete work within designated time frames • Ability to offer suggestions to leadership and colleagues and implement change to enhance efficiency and organization of office operations • Ability to maintain confidentiality and privacy of practitioner files ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS • Orients, guides and mentors team members and support staff, to help build confidence and competency in skills, knowledge and abilities. Role models to team members effective communication and customer service skills, assisting in their development of such skills while serving as a backup in the absence of Med Staff Specialist. Assists in interviewing and hiring of new staff. Provides feedback to management on team member performance and conduct. • Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one other to achieve optimal departmental and organizational results. • Assists with customer needs, handles resolution of complex problems/issues and escalates to management as needed. SERVICE ESSENTIAL FUNCTIONS • Collaborates with the Director and or Manager, other Executives, Hospital Leadership Team and Board of Trustees in developing, maintaining, and enhancing physician relations, services and communication between the medical staff and the hospital to promote quality health care delivery and physician loyalty and satisfaction. • Supports higher level Med Staff committees and governing boards. • Reviews and updates annual physician education. QUALITY/SAFETY ESSENTIAL FUNCTIONS • Performs analysis of applications/documents and internal audits on files. • Performs data analysis and investigates issues within the credentialing database; manages database as necessary. • Prepares for accreditation reviews and ongoing compliance with regulatory standards. • Facilitates survey discussions pertaining to medical staff. FINANCE ESSENTIAL FUNCTIONS • Adjusts work schedules to accommodate departmental/organizational needs while providing leadership to staff on efficient utilization of time to ensure accuracy in the review and approval of team member timecards. • Uses resources efficiently and does not waste supplies. GROWTH/INNOVATION ESSENTIAL FUNCTIONS • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development through leader standard work, projects and activities. • Generates and communicates new ideas and suggestions that will improve quality or service. Leads department projects and activities. Provides process improvement for the department. • Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE • Uniform: No • Scrubs: No • Business professional: Yes • Other (department approved): No ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. • On Call* No TRAVEL** **Travel specifications may vary by department** • May require travel within the Houston Metropolitan area Yes • May require travel outside Houston Metropolitan area No QUALIFICATIONS EDUCATION • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) EXPERIENCE • Three years of direct Medical Staff Specialist experience which includes three years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management LICENSES AND CERTIFICATIONS Preferred • CPCS - Certified Provider Credentialing Specialist (NAMSS) or • CPMSM - Certified Professional Medical Services Management (NAMSS)