Job Description Position Title: Spa Locker Room Female Attendant Department: Spa Reports To: Spa Manager / Spa Supervisor ________________________________________ Position Summary The Spa Locker Room Attendant is responsible for maintaining the highest standards of cleanliness, organization, and guest service within the spa locker room facilities. This role plays a critical part in delivering a seamless, luxurious, and personalized experience for members and guests. The ideal candidate demonstrates attention to detail, discretion, and a warm, service-oriented demeanor consistent with a world-class private club environment. ________________________________________ Key Responsibilities Guest Experience & Service Excellence • Greet members and guests warmly, using names when possible, and provide attentive, anticipatory service • Assist in checking members and guests in for their spa appointments in a professional and welcoming manner • Provide a thorough orientation of spa and locker room facilities, amenities, and services • Issue lockers, robes, and slippers, ensuring proper fit and guest comfort • Use computer systems to check spa schedules, verify treatment times, and assist with appointment-related inquiries • Facilitate food and beverage orders for members and guests using the appropriate computer/POS system, ensuring timely and accurate delivery • Respond promptly to member/guest requests, always ensuring comfort and satisfaction • Maintain a discreet and professional presence, respecting member privacy Locker Room Maintenance & Cleanliness • Ensure locker rooms, restrooms, showers, and relaxation areas are always immaculately clean and well-stocked • Perform continuous upkeep, including sanitizing surfaces, replenishing amenities, and removing used linens • Monitor and maintain inventory of towels, robes, toiletries, and supplies • Report maintenance issues or safety concerns promptly Laundry & Linen Management • Collect, sort, and fold spa linens according to established standards • Ensure timely availability of fresh linens throughout the day • Maintain cleanliness and organization of laundry areas Facility Presentation • Maintain a serene, inviting, and orderly environment consistent with luxury spa standards • Ensure all displays, amenities, and fixtures are presented with attention to detail • Assist in preparing locker rooms for peak periods and special events Health, Safety & Compliance • Follow all health and sanitation guidelines • Adhere to company policies, including safety protocols and emergency procedures • Ensure compliance with all local and state regulations ________________________________________ Qualifications Education & Experience • High school diploma or equivalent preferred • Previous experience in hospitality, spa, hotel, or luxury service environment preferred Skills & Competencies • Strong attention to detail and commitment to cleanliness • Excellent customer service and interpersonal skills • Basic computer proficiency, including experience with POS or scheduling systems preferred • Ability to work efficiently in a fast-paced environment • Discretion and professionalism in a private club setting • Team-oriented with a positive attitude • Basic understanding of cleaning procedures and products ________________________________________ Physical Requirements • Ability to stand, walk, and be on your feet for most of the workday • Ability to move continuously throughout the locker room and spa facilities • Ability to bend, lift, and carry up to 25–50 lbs • Ability to perform repetitive tasks such as cleaning and laundry handling • Comfortable working in humid and warm environments ________________________________________ Work Environment • Indoor spa and locker room setting • Exposure to cleaning agents and laundry equipment • Flexible schedule required, including weekends and holidays ________________________________________ The Spa Locker Room Attendant is expected to embody the values of Kohanaiki Club. Kohanaiki Way Our Purpose: To experience special connections Our Ethos: Care for the place and the people Our Values: Community – A giving family Team – Paddling in time, together. Integrity – Living our word ________________________________________ Additional Duties • Assist with other spa or club operations as needed • Participate in team meetings and training sessions • Support overall spa operations to ensure a cohesive guest experience