Description Job Summary: Bourbon & Bones Old Town, is seeking a highly skilled experienced and dedicated Assistant General Manager to deliver exceptional service and dining experiences to our guests to join the team. As the Assistant General Manager, you will play a key leadership role in delivering an exceptional dining experience while supporting the General Manager in overseeing daily restaurant operations, developing a high-performing team, and driving financial results. The ideal candidate has a strong background in upscale dining, fine dining, or high-volume steakhouse operations and understands the importance of elevated hospitality, attention to detail, service standards, and creating memorable guest experiences. This position requires a hands-on leader who leads by example, develops talent, maintains operational excellence, and holds the team accountable to the highest standards. Supervisory Responsibilities: • Assist the General Manager in overseeing all daily restaurant operations. • Hires and trains restaurant staff. • Organizes and oversees the staff schedules. • Conducts performance evaluations that are timely and constructive. • Handles discipline and termination of employees in accordance with restaurant policy. Duties/Responsibilities: • Deliver an exceptional and personalized guest experience consistent with upscale steakhouse standards. • Build relationships with guests and VIP clientele. • Professionally resolve guest complaints and service recovery opportunities. • Ensure management presence and engagement throughout every shift. • Maintain elevated standards of hospitality, professionalism, and service execution. • Assist in achieving restaurant sales, profitability, and operational goals. • Monitor labor costs, food costs, beverage costs, and controllable expenses. • Review sales trends and identify opportunities to improve performance. • Assist with budget management and financial reporting. • Ensure proper cash handling, POS procedures, and financial controls. • Identify opportunities to increase revenue, improve efficiency, and maximize profitability. • Ensure compliance with all federal, state, and local health and safety regulations. • Maintain food handling, sanitation, and alcohol service standards. • Ensure proper food storage, temperature controls, and cleanliness. • Maintain compliance with company policies and employment practices. • Promote a safe and respectful workplace for all employees and guests Requirements Required Skills/Abilities: • Minimum of 3–5 years of restaurant management experience. • Previous experience as an Assistant General Manager, Restaurant Manager, or equivalent leadership role preferred. • Must be eighteen years old. • Proven track record of success in managing all aspects of restaurant operations, including staff management, financial performance, and guest satisfaction. • Strong leadership and interpersonal skills to motivate and inspire the team. • Exceptional customer service and communication skills to engage with guests and resolve issues effectively. • Proficient in financial analysis, budgeting, and cost control measures • Detail-oriented with excellent organizational and time-management abilities • Ability to thrive in a fast-paced and high-pressure environment, making sound decisions quickly. • In-depth knowledge of food and beverage industry trends, best practices, and regulations • Preferred Sommelier Level 1 or the equivalent • Title 4 Manager Certification • Excellent communication and time- management skills • Must be able to work flexible hours, including evening, weekends, and holidays. • Must have a valid Food Handlers Certification • Must have an Alcohol Service Licensing or certification. System Used: • Aloha (point of Sales) • Hot Schedule (Employee scheduling) • Paylocity (HR, Payroll, and Employer Information) • Restaurant 365 (inventory Management & Reporting) • Plate IQ (invoicing & Payments) • Open Table (Reservation & Seating Application) • Microsoft Office Education and Experience: • 10 years Management experience with 3 years as the role of General Manager, preferably in fine dining or upscale steakhouse establishments • Culinary degree or equivalent certification preferred. Physical Requirements: • Prolonged periods of standing and working in a kitchen. • Exposure to extreme heat, steam, and cold is present in a kitchen environment. • Must be able to lift up to 50 pounds at times. • Must be able to work late nights and unpredictable hours. • Manual dexterity to cut and chop foods and perform other related tasks. Benefits & Perks: • PTO • Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones • Corporate Shoe Program through Shoes for Crews and Skechers • Competitive Pay • Flexible Scheduling • 401(k) Full – Time employees are eligible for the following additional benefits: • Medical & Prescription • Dental & Vision • Health Saving Account (HSA) • Wellness Program • Discount Pet Care Plan