Overview: Non-medical case management is an HRSA support service that provides a range of client-centered activities focused on improving access to and retention in needed core medical and support services for people living with HIV/AIDS in Ohio. The primary objective is to provide coordination, guidance, and assistance in accessing medical, social, community, legal, financial, employment, vocational, and/or other needed services. Case manager priorities will focus on retaining clients in care and maintaining viral suppression. Case managers are to ensure that individuals in Ohio who are living with HIV/AIDS can access high-quality essential support services, without encountering stigma or discrimination, resulting in increased and sustained self-sufficiency, improved outcomes, and quality of life. Job Description Summary: Screens for healthcare needs and connects to related programs and resources. Interacts daily primarily via telephone and electronic communication. Job Description: Essential Functions: • Initiates telephone contact and completes a health risk assessment. Escalates complex or urgent needs to a supervisor. • Connects patients to the right program once needs are identified. Develops individualized self-management skills to patients and families through education and resource provision. • Provides organization of electronic communication related to survey results of the health risk assessment. Documents within the electronic medical record. • Participates in orientation and continuing education of staff and students as appropriate. Education Requirement: High School diploma, required. Background in health care, public health, or related clinical field, preferred. Skills: • Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact. • Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams). • Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds. • Basic knowledge of healthcare terminology. Experience: Experience working in healthcare in a patient facing role, preferred. Physical Requirements: OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Color vision, Depth perception, Peripheral vision, Standing, Walking CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"