Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Supervisor! Join our team today! Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred . The successful candidate is likely to have a passion for customer service and leadership. Job type: Full-time, non-exempt Schedule: 11:00 p.m. - 7:00 a.m.*, including weekends and holidays. *These hours may vary slightly based on hotel occupancy and department need. DUTIES AND RESPONSIBILITIES: • Reports to the Front Desk Manager. • Assuring friendly, courteous and accurate check-in and check-out of room guests. • Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly. • Competent knowledge of the property, local attractions and current activities. • Promote friendly, courteous, superior customer service. • Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information • Will be responsible for handling a high volume of cash, credit and sales transactions • Keep front desk area and own station neat, tidy, and clean • Monitor guest safety and service issues to provide the safest and most customer-oriented environment • Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner • Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction. • Other duties as assigned REQUIREMENTS: • Previous Supervisor expereince preferred • Must be able to maintain and present a professional appearance • A professional attitude is required at all times • Must be honest and dedicated • Must be able to maintain confidentiality and be trustworthy • Exceptional oral and written communication • Must possess excellent time management skills and strong communication skills • Must be a team player and able to provide superior customer service • Must be able to work weekends and Holidays What We Offer: • On Demand Pay- Get Paid the Same Day you Work! • Fun and Exciting Work Environment! • FREE Waterpark Park & Theme Park Passes (based on resort occupancy) • Full Time, Part Time and Seasonal Positions • Employee discounts on hotel rooms, retail and food • Company-wide outings • Full Time Employees are Eligible for Benefits: • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment • 401K and Paid Time Off after 1 Year of Employment For more information about our property, visit our website