Description Job Description At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1. Position Summary: The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence. Key Responsibilities: • Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management. • Manage independent contractor relationships and ensure compliance with safety, service, and operational standards. • Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed. • Recruit, onboard, and train delivery contractors and support personnel. • Oversee scheduling, route planning, and inventory management in coordination with the warehouse team. • Resolve escalated delivery issues and customer complaints promptly and professionally. • Collaborate with the corporate team to implement new policies, technologies, and process improvements. • Maintain a culture of accountability, performance, and continuous improvement. • Ensure compliance with DOT regulations and all applicable safety protocols. Qualifications: • Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience). • 3+ years of experience in operations or logistics management, preferably in final mile/home delivery. • Proven ability to manage teams, contractors, and time-sensitive logistics. • Strong analytical, organizational, and leadership skills. • Proficient with logistics software, route planning tools, and Microsoft Office Suite. • Excellent communication and conflict resolution skills. • Familiarity with DOT and safety compliance regulations. • Must have a valid driver license Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance