JOB DESCRIPTION Summary: The Certified Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and be able to be empathetic towards patients while maintaining confidentiality and professionalism. Essential Functions: • Responsible for verifying patient information by interviewing patient; recording medical history; confirming purpose of visit. • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary. • Responsible for collecting and preparing laboratory specimens, giving patients injections and drawing blood. • Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential. • Informs patients by transmitting physician's orders and questions about surgery. • Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations. • Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave. Primary Duties: • Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit. • Manage the flow of patients to optimize the physician’s schedule. • Maintain accurate and timely patient documentation in EHR system. • Assist provider with in-office exams and procedures while ensuring patient comfort. • Educate patients on reproductive health, prenatal care, contraception, and other health related concerns. • Respond to (patients/vendors/employees) • Maintain efficient supplies on hand and place appropriate orders to maintain supplies. • Sterilize equipment and exam rooms after each patient visit. • Coordinate and collaborate with team members. • Schedule patients for visits and follow ups. • Aide in answering phones, checking in and out of patients when needed. • Other duties as assigned. Knowledge, Skills, and Abilities: • Strong knowledge of medical terminology. • Knowledge of patient care techniques, administering injections, drawing blood, taking vitals and performing basic lab tests. • Knowledge of sterilization processes. • Ability to manage multiple tasks efficiently in a fast-paced environment. • Customer service skills in handling patient questions and concerns with professionalism, empathy and patience. • Excellent communication and interpersonal skills. • Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts. • Ability to collaborate in a team environment. Work Environment • May require occasional travel or overtime. • Work is performed in a professional healthcare setting. • This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. • Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment. Physical Demands • Ability to lift and move medical equipment and supplies up to 25 pounds. • Extended periods of standing and walking. • Manual ability for handling instruments and equipment. Education • Must have a current valid certification as a Medical Assistant or Certified Nurse’s Aide. Experience • Experience and knowledge of an EMR preferred but not required.