JOB PURPOSE The Specialist, parts Quality will be responsible for administration of part quality checks across the MOB'S parts America Network. The objective is to provide clear instructions to inspect both current stock and inbound future stock. This position will also be responsible for submission and effective oversight of Damage and Defective parts supplier claims. KEY ACCOUNTABILITIES Coordinate with the Parts Helpdesk, the Specialist, Parts Quality Specialist will identify, review and communicate specific parts inspections for current Parts Distribution Center (PDC) stock, and limited future receipts to identify and quarantine suspect stock. The Specialist, parts Quality Specialist will track and report on current open inspections; as well as report on statistics related to previous inspections with PDC activity. The Specialist parts Quality Specialist will submit, and process supplier claims related to damage and defect for AIS parts. This position will be responsible through judgment on these claims and will contest judgments not standing with current MPA policy. The Specialist, parts Quality Specialist will provide special reporting or perform special projects as directed by Management. KEY PERFORMANCE INDICATORS Timely completion of Stock Inspections/Part Checks (measured by a 3-month target) and accurate Monthly KPI Reporting. Effectively manage all official quality announcements by communicating with the proper contacts at MHQ, affiliates, and Within MPA to resolve in a timely manner. Measured by claims submission Within IO business days/14 calendar days. Effectively manage all other part quality Issues by communicating with the proper contacts at MHQ, affiliates, and within MPA to resolve in a timely manner. Achieve parts technical claim acceptance rate of 65% that supports the overall goal of a 65% supplier claims acceptance (line basis). Track and be able to report on: Stock Inspections, Parts Checks, Official Quality Announcements, Supplier Damage and Defective claim, and track and update/remove inspection lags on expired inspections. WORK SCHEDULE/TRAVEL Work schedule/hours 7:00 am - 4:00 pm Minimal overnight travel (up to 10%) by land and/or air. MAJOR CHALLENGES AND KEY DECISIONS This position will be in a continuous state of improvement. This position will require continuous updating of roles and responsibilities; as well as criteria for better maintenance. This position will continue to work with many different departments. It is critical that the Specialist, Parts Quality Information clearly and effectively communicates often with all related parties