The Role: The Cage Operations Supervisor will ensure compliance with regulatory Policies & Procedures in order to safeguard the Company’s assets. Oversee training, counseling and supervision of direct reports and Policies and Procedures. Promote superior customer service. Responsibilities: • Ensure prompt distribution of funds to appropriate Cages/Cashiers. • Maintain cash inventory with accuracy. • Assist Shift Manager with development and implementation of Company and Departmental Policies and Procedures. • Oversee/supervise MCB Banker and Impressment personnel. • Collect shortages from/to Cashiers. • Conduct training of Policies and Procedures as well as basic machinery, i.e., currency counters, calculators. • Issue memos, record REI memos in appropriate log. • Oversee and organize Cage work areas, ensure that supplies are readily available and at hand. • Responsible for ensuring that all Cashiers attend all mandatory meetings and/or trainings. • Promote guest relations through prompt, courteous and efficient service; handle internal and external guest disputes. • Make and log Cashier replacements in compliance with Union Contract. • Ensure that all equipment is in good working condition. • Make Service Calls to appropriate vendors when equipment requires service. • Facilitates Cashier increases, decreases and Even Exchanges. • Troubleshoot SRU’s and keep them operational as much as possible. • Balance Supervisor safe, transport monies/negotiables to and from VLT Count Room at beginning and end of shift. • Complete Daily Shift Report. • Input cash data for Cashiers into GUI System and MCB Closeout System. • Maintain security of Supervisor keys. Qualifications: • Must have two years of Supervisory and coin/currency handling experience. • Managerial/Supervisory experience preferred. • Knowledge of 10-key and balancing. • Must be able to communicate with the public in a clear, friendly manner, as well as be able to read, write, speak and understand English. • Must be extremely numbers oriented and computer-literate. • Must be able to work various shifts and flexible hours. What’s in it for you: • Competitive Salary with annual performance reviews • Comprehensive health coverage plan that includes medical, dental, and vision • 401(K)/ Company Match • Access Perks and Childcare discounts Target Hourly Range: $24.03 / hour Bally's Lincoln Casino Resort: About | LinkedIn Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.