Job Summary As a Site Reliability Engineer, you will solve complex problems in a fast-paced, collaborative environment, supporting transformational projects in cloud technologies and automation for a leading SaaS product in the healthcare industry. You will drive reliability, scalability, and performance across applications, microservices, and infrastructure, partnering with cross-functional teams to ensure a highly available, resilient, and efficient platform. Key Responsibilities Monitoring & Alerting • Develop and maintain comprehensive monitoring for system health, applications, microservices, dependencies, and infrastructure. • Establish baseline metrics and set up customized alerts for deviations, collaborating with development teams to define key indicators and thresholds. • Manage alert routing to appropriate audiences to prevent alert fatigue. • Monitor and debug Microsoft Azure resources and assist support teams with technical troubleshooting. Incident Management & Response • Oversee incident management processes, including triage, severity assessment, and coordination of war rooms with relevant stakeholders (DevOps, development, QA, customer service). • Maintain on-call rotation to monitor, analyze, and resolve critical infrastructure issues and incidents, including emergency response. • Document incidents and perform root cause analysis (RCA), ensuring thorough follow-up and continuous improvement. • Lead postmortem reviews and drive action items to completion. Proactive Reliability & Disaster Recovery • Design and execute tabletop exercises and disaster recovery simulations (e.g., service/region interruptions, failover testing, traffic management) to validate high availability and resiliency. • Document outcomes and collaborate with DevOps and development teams to implement infrastructure and application improvements. • Create standard procedures for incident scenarios where fixes cannot be immediately implemented. Continuous Feedback & Reporting • Develop dashboards and reports to monitor system performance, error rates, resource consumption, latency, and other key indicators. • Establish consistent reporting schedules for SLA, system utilization, and customer metrics. • Provide feedback to development and DevOps teams to drive improvements in application and infrastructure performance. DevOps Pipeline & Automation • Analyze and optimize DevOps pipelines for efficient and reliable deployment operations. • Drive automation initiatives to improve operational efficiency and reduce manual intervention. • Experience with progressive rollout strategies and canary deployments. Collaboration & Communication • Work closely with cross-functional teams across the organization, including QA, development, DevOps, and customer service. • Clearly articulate technical concepts to non-technical colleagues and stakeholders. • Foster a culture of accountability, respect, excellence, and customer service. • Contribute to documentation and knowledge sharing across teams. • Advocate for reliability and operational excellence in architecture and design discussions. Capacity Planning & Scalability • Participate in capacity planning and scalability assessments to ensure systems can meet future growth and demand. Required Qualifications: Education & Experience Guidelines • Bachelor’s Degree in computer science or relevant field • 8-10 years of relevant work experience • Experience with Azure DevOps, Kubernetes, Docker, CI/CD, Azure, and AWS. • Significant experience with database technologies, especially Microsoft SQL. • Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates). • Familiarity with observability platforms (e.g., Prometheus, Grafana). • Scripting skills (e.g., PowerShell, Python, Bash) for automation and tooling. • Security best practices for cloud environments. • Strong communication and collaboration skills. • Excellent self-management and time management abilities. • Creative problem-solving skills. • Willingness to learn new technologies and adapt to a rapidly changing environment. • Technology certifications (e.g., Azure DevOps Engineer) or willingness to obtain. • Occasional travel may be required. Other Preferred Knowledge, Skills, Abilities or Certifications: • Security Certifications: HITRUST CSF Practitioner, CISSP • AI/ML Integration Awareness: Supporting ML pipelines in DevOps workflows • Policy-as-Code Tools: Open Policy Agent (OPA), HashiCorp Sentinel • Disaster Recovery Planning: High-availability architecture and recovery strategies • Cloud Cost Optimization: Performance tuning and resource efficiency • Multi-Cloud Experience: Supporting hybrid or multi-cloud environments Fortive 9 Behaviors by Level: Executing and Contributing Customer Obsessed: Understands the customer’s needs through observation, questioning and going to Gemba. Strategic: Uses data to make informed decisions while anticipating future trends and aligning actions with organizational goals. Innovation for Impact: Proactively explores new perspectives and experiments to solve day-to-day problems. Inspiring: Understands how their work contributes to the organization’s purpose. Builds Extraordinary Teams: Actively fosters collaboration by contributing positively, supporting shared goals, helping others succeed, and celebrating team achievements together. Courageous: Shows strength through action—moves quickly toward goals, embraces uncertainty, speaks up, and perseveres through challenges with confidence and integrity. Delivers Results: Sets high standardsand consistently delivers by focusing priorities and overcoming obstacles, and upholding organizational values. Adaptable: Applies rigor by working thoroughly and following processes without cutting corners while remaining adaptable. Lead with FBS: Goes to Gemba—observes real-world processes, not just meetings. Embraces FBS by applying its fundamentals to improve work, engage in kaizen, and continuously grow knowledge and usage.