Job Summary The Manager, Surgical Services is responsible for the daily operations and coordination of care across surgical departments, including pre-operative, intra-operative, and post-operative services. This role provides leadership to clinical and non-clinical staff, supports quality and safety initiatives, and collaborates with multidisciplinary teams to ensure the delivery of high-quality, patient-centered care. The Manager plays a key role in driving departmental performance, supporting employee engagement, and aligning surgical services with hospital-wide operational, financial, and strategic goals. Essential Functions • Oversees the delivery of patient care throughout the surgical continuum, including preoperative, operative, and postoperative phases. • Supervises, supports, and evaluates the performance of staff in surgical services, ensuring adherence to clinical standards and regulatory requirements. • Applies evidence-based practices and performance improvement methodologies to enhance clinical outcomes, patient safety, and workflow efficiency. • Analyzes data related to patient satisfaction, quality metrics, staffing, and operational performance to drive ongoing improvement. • Develops and implements policies, procedures, and practice standards for surgical services in accordance with hospital and regulatory guidelines. • Collaborates with physicians, department leaders, and support services to ensure effective communication, continuity of care, and resolution of operational issues. • Engages staff in identifying improvement opportunities, risk mitigation strategies, and best practices to enhance patient care and team performance. • Participates in strategic planning, program development, and capital/resource planning for the surgical department. • Performs other duties as assigned. • Maintains regular and reliable attendance. • Complies with all policies and standards. Leadership Responsibilities • Supervision and Staff Management • Provides leadership, mentorship and professional development opportunities for departmental staff. • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues. • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development. • Strategic Planning and Financial Oversight • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service. • Monitors expenditures, ensuring cost-effective delivery of services. • Evaluates and implements new technologies to enhance operational efficiency. • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies. • Quality Assurance and Regulatory Compliance • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards. • Participates in audits, inspections and accreditation processes as applicable. • Follows established quality control practices to ensure accuracy, consistency and safety. • Collaboration and Communication • Works closely with leadership teams to coordinate and improve service delivery. • Stays up-to-date with industry advancements, new technologies, and regulatory changes. • Staff Responsibilities • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job. Qualifications • Bachelor's Degree in relevant field required or • Four (4) plus years of direct experience in lieu of a Bachelor's degree required • Master's Degree preferred • 2-4 years of experience in closely related field with Bachelor's degree required • 2-4 years of previous leadership experience preferred Knowledge, Skills and Abilities • Strong leadership, organizational, and communication skills. • Ability to collaborate with interdisciplinary teams and manage cross-functional relationships. • Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement. • Communicate effectively with leadership, team members, and stakeholders. • Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines. • Problem-solving and critical thinking skills. • In depth knowledge of industry best practices and regulatory compliance (if applicable). • Strong organizational and time management skills. • Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools. Licenses and Certifications • RN - Registered Nurse - State Licensure and/or Compact State Licensure required • BCLS - Basic Life Support issued by American Heart Association (AHA) or American Red Cross (ARC) or American Safety and Health Institute (ASHI) required and • ACLS - Advanced Cardiac Life Support issued by American Heart Association (AHA) or American Red Cross (ARC) or American Safety and Health Institute (ASHI) required • Clinical Area of Specialty Certification in Perioperative Nursing (e.g., CNOR) preferred