Tao Group Hospitality offers competitive benefits for all full-time team members such as: • Medical, Dental, and Vision Coverage • 401(k) Retirement Program with Employer Match • Life and Disability Insurance Plans • Ancillary Insurance Plans • Employee Assistance Program • Fertility & Family Forming Support and Resources • Pet Insurance • TAO Marketplace • Employee Discounts • Time off and much more! The General Manager oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures and works concurrently with the Executive Chef ensuring a successful operation. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • Anticipate and accommodate the needs of the guests. • Oversees the general cleanliness of the front-of-house and the entire venue. • Conducts decision-making process for interviewing, hiring, and training new applicants. • Oversee the scheduling, growth opportunities, and team member development of all front-of-house team members. • Responsible for all front-of-house job performance reviews in conjunction with the Director of Operations. • Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability • Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events. • Possesses in -depth knowledge of operational systems, which includes payroll, inventory, and purchasing. • Regulates all executive-level POS functions. • Responsible, with the Executive Chef, for maintaining the venue’s monthly Profit & Loss statement standards. • Oversees Department of Health and company sanitation standards. • Oversees that the venue is compliant with all federal, state, and local laws and regulations, and company policies. • Coaches and develops front-of-house team members by setting clear guidelines and expectations. • Oversees that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances. • Ensures all team members are compliant with all front-of-house standards and procedures. • Possesses in-depth knowledge of all food and beverage menus. • Oversees that all guest and team member concerns are resolved. • Practical knowledge of the job duties of all supervised team members. • Communicates clearly and concisely with heart-of-house team members during service. • Oversees the completion of all opening and closing procedures as prescribed by the company. • Oversees the replacement or repair of all breakage and damage to equipment or furniture. • Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings. • Learn by listening, observing other team members, and sharing knowledge while leading by example. • Portrays a positive and professional attitude. • Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments. • Works as part of a team and provides help and support to all fellow team members. • Assist and/ or complete additional tasks as assigned TRAINING REQUIREMENTS: • TAO Group Hospitality General Manager Training Program • PCI/DSS Training EDUCATION/WORKING KNOWLEDGE: • Minimum 8 years of previous hospitality experience in a General Manager or senior management role within a fine-dining and high-volume setting is essential. • Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred. • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required. • Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models. • Must be organized, self-motivated, and proactive with strong attention to detail. • Proficient with computers (Microsoft Products), POS, and technology. SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions • Ability to write, read, and verbally communicate • Must have strong problem-solving skills • Excellent written and verbal communication skills required • Ability to work under pressure and meet deadlines • Must have good positive energy throughout the day • Must be able to read the computer monitors and print legibly • Must be able to sit and/or stand for extended periods of time • Must be able to move quickly through work and set the pace in the office • Must be able to push and lift up to 75 lbs. with or without assistance • Small to Medium office environment • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment • 5-25% Local Travel (United States) • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required • Maintain a professional, neat, and well-groomed appearance adhering to Company standards • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner • Ability to maintain a high level of confidentiality • Ability to handle a fast-paced, busy, and somewhat stressful environment