The Assistant Manager is responsible to assist the Salon Manager to overseeing all aspects of salon operations Specifically: • Ensure salon team provides exceptional guest service • Market the salon and grow the business • Lead, coach and develop a team • Ensure the salon schedules meet the needs of the business • Manage and control expense • Demonstrate strong technical ability • Complete required administrative tasks • Lead a team to accomplish sales goals • Achieve personal productivity goals Essential Functions Ensure team drives guest loyalty through an exceptional salon experience: • Coach and develop the team through existing guest service training programs. • Collect or verify guest information during every visit. • Create weekly salon schedules using available scheduling and forecasting tools that support the guest experience and ensure the salon is adequately staffed. • Ensure salon team presents a professional appearance and a positive attitude. • Handle and resolve guest service issues to maintain guest loyalty. Promote the salon within the community and grow the business: • Utilize existing business tools to attract and retain guests. • Coordinate promotional sales displays as directed • Develop and maintain local business relationships • Establish and maintain a positive working relationship with peers, salon personnel and home office personnel, as well as landlords, property managers, licensors and beauty school. Manage and control expenses: • Effective control of salon payroll. Demonstrate strong technical ability: • Display a sound understanding and perform all available services in a competent, efficient and professional manner. • Train and provide guidance to employees on proper techniques for services offered. Complete required administrative tasks/compliance: • Enforce and promote all corporate policies, procedures and work rules. • Ensure closing procedures are adhered to and daily bank deposits are made. • Ensure that the assets of their salon are protected and that loss prevention policies are adhered to. • Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules. • Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned. • Ensure all staff licenses are current, valid and posted as required. • Ensure all items required by state and federal law are posted in salon as directed by company. • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety. • Ensure salon is open for all posted hours covering any employees’ shifts, if necessary Qualifications • Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations. • Ability to work a minimum of 35-40 hours per week on a flexible schedule, including nights and weekends. Occasional overtime and overnight travel may be required. Position may require working alone in the salon. • Ability to provide exceptional guest service and consistently perform quality services. • A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills. • Communicate effectively with salon team, peers, supervisors and guests. • Ability to read and analyze various salon reports. • Basic reading, writing, math and computer skills required. Capabilities: • Demonstrate ability to run a profitable business • Team-building skills • Demonstrate a positive attitude • Exercise good judgment • Lead and drive change • Deliver best in class guest experience • Understand guest needs and trends • Demonstrate accountability, dependability and ethics • Occasional travel to mandatory meetings and training sessions, including overnight travel. Physical Requirements and Work Environment • Frequent lifting up to 10 lbs. to pick up bottles of product needed to perform hair services and stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products. • Continuously perform hair services and perform other job-related functions throughout each workshift. • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and guest perfume. • Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change bi-monthly collateral, and maintain salon. • Visual observation of guest’s hair, including close vision, color vision and the ability to adjust focus. • Ability to communicate with guests regarding services offered and requested and regarding guest needs and desires with regard to such services