A1 to A3 • Average PMI (last 6 months)/PMS rating 3 and above • 2 years in current role • No Warning Letter issued in the past 6 months • Mandatory E-learning courses certified wherever applicable A2 to A3 Or P1 to P2 • Average PMI (last 6 months)/PMS rating 3 and above • 1 year of exp in the current role • No Warning Letter issued in the past 6 months • Mandatory E-learning courses certified wherever applicable • Lead and manage a team of tele-callers, providing guidance and support to achieve individual and team goals. • Develop and implement strategies to maximize collection efforts and meet daily, weekly, and monthly targets. • Monitor and evaluate team performance, providing regular feedback and coaching to enhance productivity. • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism. • Build and maintain strong relationships with team members, fostering a collaborative and supportive work culture. • Identify areas for improvement and implement process enhancements to optimize collection outcomes. • Collaborate with other departments to ensure smooth operations and effective communication. • Stay updated on industry trends and best practices, sharing knowledge with the team to enhance performance. • Handle escalations and complex customer interactions, ensuring timely and effective resolutions. • Conduct performance evaluations and provide career development opportunities for team members. • Key Responsibilities: • Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets. • Monitor team performance and provide regular feedback and coaching. • Handle escalated customer cases and ensure timely resolution. • Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions. • Ensure adherence to regulatory and internal compliance guidelines. • Coordinate with cross-functional teams (e.g., Field Collections) for account resolution. • Conduct regular team meetings, training sessions, and performance reviews. Required Skills & Qualifications: • Minimum 1–2years of experience in collections as a caller. • Strong leadership, communication, and interpersonal skills. • Ability to analyse data and drive performance through insights. • Proficiency in MS Excel and CRM tools. • Fluency in Malayalam Or Tamil and English. Eligibility Criteria: • Open to internal employees who meet the experience and performance criteria. • Should have completed at least [1 Year] in the current role. • No active disciplinary actions or performance improvement plans. •