• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. • Handle guest complaints ensuring guest satisfaction. • Assist staff with their job functions to ensure optimum service to guests. • Monitor and maintain cleanliness, sanitation, and organization of assigned areas. • Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. • Respond to guest reviews, requests and surveys and provide service recovery as necessary. • Assist with front desk scheduling, hiring, and training. • Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications • Minimum one year experience in a similar position. Prior supervisory experience a plus. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • High school graduate or equivalent, some college preferred. • Bilingual English/Spanish a plus. • Knowledge of local activities and attractions appropriate for clientele.