TJX Companies Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de découverte et d'accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos quatre sièges sociaux mondiaux, nos centres de distribution ou nos magasins de détail – TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, et TK Maxx –, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX - une entreprise du palmarès Fortune 100 et le chef de file mondial de la vente à prix réduits. Description d'emploi : Job Title: Senior Tech Operations Analyst Role Type: Individual Contributor / Process Lead Department: Service Management Office (SMO) Location : TJX Hyderabad, India Work Mode: Onsite What You’ll Discover • A highly collaborative IT operations environment focused on service reliability and operational excellence • The opportunity to govern and mature enterprise-wide ITSM Enterprise Change Management process aligned with ITIL best practices • Hands-on ownership of IT service lifecycle management, reporting, and continuous improvement • Strong exposure to ServiceNow, Power BI analytics, audit governance, and executive-level reporting • Direct engagement with cross-functional stakeholders and leadership teams Job Summary Senior Tech Operations Analyst is primarily responsible for leading enterprise Change Management and driving comprehensive service reporting and analytics to support informed decision-making, ensuring governance, risk mitigation, compliance, and continuous improvement across all change activities. The role also demonstrates strong working knowledge of core ITIL processes—including Incident, Problem, Request, Knowledge, and Service Catalog Management—to support the end-to-end service lifecycle, enhance service continuity, and maintain operational excellence, while contributing to audit readiness, stakeholder communication, and data-driven process optimization Key Responsibilities Change Management & Risk Assessment • Coordinate, assess, and manage risk and impact of changes across IT environments following ITIL standards • Facilitate Change Advisory Board (CAB) meetings and ensure appropriate approvals and stakeholder alignment • Perform impact analysis utilizing CMDB data and ensure accurate, complete change records • Monitor and report change success rates, risks, unauthorized changes, and policy compliance • Conduct Post-Implementation Reviews (PIRs) for failed or high-risk changes and identify process violations Reporting, Analytics & Performance Management • Establish KPIs for ECM , improve speed to market and operational efficiency. • Prepare and maintain operational dashboards and leadership-level performance reports • Drive data-based insights to support decision-making and continuous service improvement Audit, Compliance & Stakeholder Management • Respond to audit requests by providing accurate artifacts, process evidence, and compliance documentation • Collaborate with stakeholders to ensure smooth implementation of changes with minimal service impact • Maintain strong communication with business partners, IT teams, and leadership to ensure transparency and alignment Required Skills & Qualifications • Strong understanding of ITIL v3/v4 processes and ITSM frameworks • SME on ECM process flows and Compliance reporting • In-depth expertise in ITSM reporting, metrics, and performance analytics • Hands-on experience with ServiceNow or equivalent ITSM platforms • Proven analytical skills in risk assessment, root cause analysis, and operational optimization • Strong communication, facilitation, and stakeholder management abilities • 6-8 years of managing ECM for a large organization Preferred Certifications • ITIL v3 Certification • ITIL 4 Certification • Scrum Master (Nice to have) Summary This role is designed for an experienced ITSM professional who can lead enterprise Change Management, strengthen operational governance, and deliver actionable reporting insights across the service lifecycle. The Senior Tech Operations Analyst will play a key role in improving service reliability, mitigating operational risk, supporting audit readiness, and partnering with cross-functional stakeholders to drive continuous improvement and operational excellence. En plus de notre politique de la porte ouverte et d’un environnement de travail positif, nous mettons également tout en œuvre pour offrir un salaire et un programme d’avantages sociaux concurrentiels. TJX considère toutes les candidatures, sans égard à la race, à la couleur de la peau, à la religion, au sexe, à l’orientation sexuelle, à l’origine nationale, à l’âge, au handicap, à l’identité sexuelle et à l’expression de l’identité sexuelle, à l’état civil ou au statut militaire, ou en fonction du statut de tout individu de tout groupe ou catégorie protégés par la législation fédérale, provinciale ou municipale. TJX offre également des mesures d’adaptation aux individus admissibles ayant un handicap conformément à la législation américaine sur les handicaps ainsi qu’à la législation provinciale et municipale applicable. Adresse : Salarpuria Sattva Knowledge City, Inorbit Road Emplacement : APAC Home Office Hyderabad IN