# Job Description – ServiceNow Architect / Senior Developer ## IRM / BCM / SecOps **Experience:** 10–16 Years **Location:** Hyderabad **Employment Type:** Full-Time *** ## Role Summary We are seeking an experienced **ServiceNow Architect / Senior Developer** with strong expertise in **Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps)** to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions. The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences. *** # Key Responsibilities ## ServiceNow Architecture & Solution Design * Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps. * Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns. * Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions. * Provide technical leadership for enterprise ServiceNow implementations and enhancements. * Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability. *** ## Integrated Risk Management (IRM) * Architect and implement ServiceNow IRM / GRC solutions including: * Risk Management * Policy & Compliance * Audit Management * Regulatory Change Management * Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows. * Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility. * Support integration of IRM processes with CMDB, business applications, and operational data. *** ## Business Continuity Management (BCM) * Design and implement BCM capabilities including: * Business Impact Analysis (BIA) * Continuity Planning * Recovery Management * Crisis Response Workflows * Configure continuity plans, process dependencies, recovery objectives, and resilience workflows. * Support continuity testing, simulation exercises, and recovery readiness initiatives. * Enable operational resilience through integrated ServiceNow workflows and automation. *** ## Security Operations (SecOps) * Lead implementations across ServiceNow SecOps modules including: * Security Incident Response (SIR) * Vulnerability Response * Threat Intelligence integrations * Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response. * Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms. * Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting. *** ## Development & Integrations * Develop and customize ServiceNow applications using: * JavaScript * Glide API * Script Includes * Business Rules * Client Scripts * Flow Designer * IntegrationHub * Build and maintain REST/SOAP integrations with enterprise applications and security platforms. * Design reusable workflows, automation components, and scalable integrations. * Support platform upgrades, release activities, and performance improvements. *** ## Leadership & Governance * Mentor developers and administrators across implementation and support activities. * Conduct architecture reviews, code reviews, and technical assessments. * Ensure compliance with enterprise standards and ServiceNow development best practices. * Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases. *** # Required Skills & Experience * 10–16 years of overall IT experience with strong ServiceNow implementation and architecture expertise. * Proven hands-on experience in: * IRM / GRC * BCM * SecOps * Strong knowledge of: * JavaScript * Glide API * Flow Designer * ServiceNow scripting * REST/SOAP integrations * Experience implementing: * Security Incident Response * Vulnerability Response * Risk & Compliance workflows * Business Continuity processes * Good understanding of: * CMDB * Enterprise integrations * Security operations * Governance and compliance frameworks * Strong leadership, problem-solving, stakeholder management, and communication skills. *** # Preferred Skills * Experience integrating ServiceNow with: * SIEM tools * Vulnerability scanners * Cloud security platforms * Identity and access management solutions * Exposure to Operational Resilience frameworks. * Experience working in enterprise-scale digital transformation programs. * Knowledge of Agile/Scrum methodologies and ITIL practices. # Preferred Certifications * ServiceNow Certified System Administrator (CSA) * Certified Application Developer (CAD) * CIS – Risk & Compliance (CIS-RC) * Additional ServiceNow implementation or architect certifications preferred