ServiceNow Developer – ITOM (Discovery & Service Mapping) Role Overview We are looking for a skilled ServiceNow ITOM Developer with deep expertise in Discovery and Service Mapping to design and deliver scalable IT operations solutions. You will play a key role in improving CMDB accuracy, infrastructure visibility, and service-aware operations, leveraging automation, integrations, and best practices aligned with CSDM and ITIL frameworks. Key Responsibilities 1. ITOM Development Design, develop, and enhance ServiceNow ITOM modules (Discovery, Service Mapping, CMDB, Event Management) Build scalable solutions aligned with enterprise architecture and platform best practices 2. Discovery (Primary Focus) Implement and manage ServiceNow Discovery for CI identification and CMDB population Configure and maintain MID Servers, probes, sensors, and schedules Troubleshoot discovery issues and improve coverage and success rates Develop custom patterns for hybrid and cloud environments 3. Service Mapping (Primary Focus) Design end-to-end service maps for critical business services Identify dependencies across applications and infrastructure Maintain accurate topology for impact and root cause analysis 4. CMDB & CSDM Governance Ensure CMDB data quality, reconciliation, and normalization Align data models with CSDM framework Maintain CI relationships using discovery and mapping data 5. Integration & Automation Build integrations using REST/SOAP APIs, IntegrationHub, and third-party tools Enable automation for event correlation and orchestration 6. Collaboration & Delivery Work with ITSM, Infra, Cloud, and App teams to translate requirements into solutions Participate in Agile/Scrum delivery cycles Provide technical guidance and documentation Required Skills & Experience Core Skills Strong hands-on experience in: ServiceNow ITOM (Discovery & Service Mapping) CMDB lifecycle and CSDM implementation Expertise in: MID Servers, probes, sensors, pattern development ServiceNow scripting (JavaScript, Glide API) Technical Knowledge Networking protocols: SSH, SNMP, WMI, HTTP Cloud platforms: AWS / Azure / GCP ITIL processes: Incident, Change, Problem APIs & system integrations Good to Have Agent Client Collector (ACC) / Cloud Discovery DevOps / CI-CD integrations Education & Certifications Bachelor’s degree in Computer Science / IT or equivalent Preferred certifications: CSA (Certified System Administrator) CIS – Discovery / Service Mapping / ITOM