✅ Job Description – L2 Storage Administrator 🎯 Role Summary The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and backup infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments. 🛠️ Key Responsibilities 1. Operations & Monitoring • Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence • Track storage utilization, capacity, and performance metrics • Generate operational reports on backup success rates, failures, and storage usage 2. Incident & Problem Management • Troubleshoot storage, SAN/NAS, and backup failures and restore services within SLA • Perform root cause analysis (RCA) for recurring issues • Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice) 3. Backup & Recovery Management • Administer backup solutions (e.g., Cohesity, IBM Spectrum Protect, Azure Backup) • Execute backup, restore, and recovery requests • Ensure data integrity, retention policies, and recoverability testing are maintained 4. Storage Administration • Manage storage arrays, volumes, LUNs, and storage pools • Perform capacity planning and allocation • Support SAN/NAS provisioning and migrations 5. Configuration & Change Management • Implement configuration changes, patching, and upgrades • Perform impact analysis and risk assessment before changes • Follow ITIL processes for Change & Release management 6. Automation & Optimization (Important for your org) • Execute and maintain automation scripts (Ansible, PowerShell, etc.) • Support optimization initiatives like deduplication, compression, encryption • Reduce manual effort (TOIL) through automation 7. Security & Compliance • Enforce access control, encryption, and security policies • Ensure systems comply with audit requirements (SOC2, HIPAA-like environments) • Participate in backup immutability and ransomware protection initiatives 8. Documentation & Process Adherence • Maintain SOPs, knowledge articles, and environment documentation • Update runbooks for incident resolution and operational processes 🧠 Required Skills Technical Skills • Storage platforms: Dell EMC (Unity, PowerStore, PowerMax), NetApp, Pure, IBM • Backup tools: Cohesity, IBM Spectrum Protect, Azure Backup • SAN technologies: Fibre Channel, iSCSI • OS knowledge: Windows, Linux • Cloud: Azure storage & backup services • Scripting: PowerShell, Python, or Ansible (preferred) Functional Skills • Incident & Problem Management (ITIL) • Strong troubleshooting & analytical skills • Ability to handle on-call rotations and escalations (commonly expected for L2 roles) • Communication skills for cross-team coordination 📊 KPIs / Success Metrics • Backup success rate (%) • SLA adherence for incidents & requests • MTTR (Mean Time to Resolve) • Storage capacity utilization efficiency • Compliance & audit readiness 🔄 Role Positioning (L2 vs L1/L3) Level Responsibilities L1 Monitoring, basic alerts, ticket triage ✅ L2 Troubleshooting, operations ownership, execution L3 Architecture, design, complex engineering 💡 Nice-to-Have (Aligned to your team strategy) • Experience in Automation-first operations / AI monitoring • Exposure to backup immutability / cyber recovery • Knowledge of enterprise dashboards (Power BI, telemetry tools)