Company Description At Cadillac of Las Vegas, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. On-Target Earnings (OTE): $10,000 to $18,000 / monthly • Monthly draw plus commission Our associates are happy to work here because: • We boast the lowest turnover in the industry. • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). • We are committed to developing and promoting within the company. • Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO. • We encourage peer to peer teamwork and recognition. • Special benefits to purchasing and leasing a car. • Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! Job Description Duties and Responsibilities: • Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. • Develop and implement service department processes to optimize efficiency and workflow. • Ensure accurate and timely completion of service documentation, including repair orders and warranty claims. • Monitor and analyze department KPIs to drive improvement and maximize profitability. • Provide training, development, and mentorship to service team members. • Maintain compliance with all dealership policies, procedures, and industry regulations. • Oversee the scheduling of work, staff shifts, and labor management to control costs. • Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction. • Collaborate with other dealership departments to promote a cohesive work environment. • Forecast department goals, manage budgets, and align operations with overall dealership objectives. Qualifications • 3-5 years of experience as a Service Manager in an automotive dealership setting. • Comprehensive understanding of automotive service repair and maintenance processes. • Proficiency with dealership management software and other computer applications. • Strong customer service, communication, and interpersonal skills. • Demonstrated ability to lead, manage, and motivate a team effectively. • Exceptional organizational and problem-solving abilities. • High school diploma or equivalent. • Valid driver’s license with a clean driving record. • Ability to pass pre-employment background checks, MVR, and drug testing. Preferred Qualifications: • Experience with the Cadillac/GM brand and familiarity with OEM standards. • Additional training or certifications related to automotive service management. Additional Information Benefits: • Medical, dental, vision insurance • 401k plan with company match • Paid Time Off accrual • Closed for Thanksgiving day and Christmas day • Employee discounts on purchasing and leasing cars • Opportunities for career advancement within a Fortune 500 company All your information will be kept confidential according to EEO guidelines. (The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)