At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Our vision is to be the most admired Pan-Asian restaurant company in the world. We are seeking an experienced Director of Benefits to lead the strategy and day-to-day operation of P.F. Chang’s health, welfare, wellbeing, leave and related benefit programs. This role shapes a competitive, financially responsible benefits offering and helps make it easier for Team Members to understand and use their benefits. You’ll lead annual planning, renewals and Open Enrollment; guide vendor relationships and compliance; and partner across HR, Payroll, Finance, Legal and HRIS to deliver accurate, effective programs for a multi-state, multi-unit workforce. What You’ll Do • Set the strategy and design for health, welfare, wellbeing, leave and related benefit programs, aligning them with business priorities and workforce needs. • Use market data, cost and utilization trends, financial modeling and Team Member feedback to develop recommendations for HR and executive leaders. • Lead annual renewals, plan design, budgeting, implementation and Open Enrollment in partnership with brokers, carriers and internal teams. • Oversee benefits administration, including eligibility, enrollment, life events, COBRA coordination and leave-related benefit processes. • Monitor applicable benefit and leave requirements and oversee required administration, reporting, notices, documentation and controls. • Establish policies, procedures, audits and controls that support accurate, consistent and compliant administration. • Manage broker and vendor relationships, service expectations, performance reviews, renewals, escalations and opportunities to improve value. • Track program performance, including participation, utilization, cost, vendor service, operational accuracy and Team Member experience; turn findings into practical recommendations. • Partner with HRIS and technology teams on benefits systems, integrations, data flows, testing and self-service improvements. • Work with Payroll, Finance and Accounting on deductions, funding, reconciliations, invoices and related financial controls. • Create clear Team Member communications and year-round education that help people understand and use their benefits. • Advise HR partners, leaders and Team Members on benefits questions, balancing individual needs, plan requirements and business objectives. • Lead, develop and engage the benefits team by setting expectations, building expertise and supporting professional growth. • Identify ways to simplify processes, strengthen controls and improve service. What You’ll Bring • A bachelor’s degree in Human Resources, Business, Finance or a related field, or equivalent relevant experience. • At least 10 years of progressively responsible benefits or Total Rewards experience, including meaningful leadership responsibility in a complex, multi-state organization. • Strong knowledge of U.S. employee benefit administration and regulations affecting health and welfare, retirement and leave-related programs. • Experience leading benefit renewals, annual enrollment, vendor management, plan implementations and complex cross-functional projects. • Strong financial and analytical skills, including cost modeling, trend analysis, budgeting and advanced Excel. • Experience with HRIS or benefits administration platforms and integrations with payroll, carriers and third-party vendors. • Clear written and verbal communication skills, including the ability to explain complex benefits topics to different audiences. • The judgment, organization and attention to detail to manage competing priorities in a fast-paced, multi-unit environment. • The ability to build partnerships and influence outcomes with executives, Finance, Legal, Payroll, HRIS, HR Business Partners, vendors and operational leaders. Preferred Qualifications • A benefits or Total Rewards credential, such as CEBS or CBP, or an equivalent certification. • Experience supporting restaurant, hospitality, retail or another large, multi-unit hourly workforce. • Experience with Workday Benefits or a comparable enterprise HR or benefits platform. Work arrangement: This role is expected to work in person in the Global Support Center and is not a remote role. Bring Your PRIDE: Our values guide how we work and lead: Passion — We bring energy, heart, and purpose to every plate, and every guest, every time. Respect — We treat our Team Members and guests as we want to be treated. Innovation — We remain curious, aspirational, and forward-thinking. Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments. Excellence — We strive for perfection and aim higher in everything we do. Benefits We Offer: • Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date. • Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires. • Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year. • Competitive Pay & Performance Incentives: Annual bonuses based on Company performance. • Professional Development: Tuition reimbursement for job related programs. • Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location. • Exclusive Discounts: Access exclusive employee discounts. • Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members. Why work for us? Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence. Apply Now • Search for jobs by keyword or location. • Gather your work history, and if applicable, prepare your resume for submission. • Click “Apply Now” to submit your application.