Define Offer Product Strategy: Craft the vision and business goals that drive the strategy for offers in the regulated market segment, with a strong emphasis on customer success, resilience, security, and AI-driven innovation. Define and prioritize a multi-year regulated-market support roadmap, balancing customer demand, market opportunity, delivery feasibility, investment requirements and business impact. Simplify the portfolio by establishing clear offer differentiation and planning the transition of legacy offerings into scalable, standardized commercial models. Offer Scope & Compliance by Design: Define supported customer scenarios, environments, personnel requirements and delivery boundaries. Partner with CELA, security, privacy and Delivery to ensure commercial commitments are supported by operational controls and validated capabilities. Establish clear processes for evaluating new requirements and preventing unsupported customer commitments. Customer & Market Insights: Translate customer feedback, field insights, regulatory developments and competitive intelligence into prioritized requirements for government and regulated commercial customers AI-Driven Innovation: Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery, enhancing customer outcomes and operational efficiency. Cross-Functional Enablement: Partner with engineering, Delivery, and other operations teams to translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning; including our Government Cloud. Translate offer requirements into business requirements, entitlement, onboarding, case-routing and access controls, personnel verification, tooling and capacity plans. Validate end-to-end customer scenarios through product design, UAT and ensure readiness across supported commercial and government environments. Business & Portfolio Economics: Develop and maintain market sizing, adoption forecasts, pricing and investment cases in partnership with Finance and Delivery. Evaluate cost-to-serve, capacity requirements and profitability; use actual customer adoption and delivery experience to refine assumptions and prioritize investments. Operational Execution: Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives. GTM, Field Activation & Adoption: Partner with Sales, Product Marketing and Customer Success to define target segments, customer value propositions and routes to market. Drive role-based field readiness, early-adopter customer engagement and repeatable sales motions, with clear ownership of activation milestones and adoption outcomes. Business Process: Establish and manage core business processes including taxonomy, business rules, and performance reporting. Ensure adherence to the full product lifecycle with clear go/no-go checkpoints. Bachelor's Degree in Business, Operations, Finance, or a related field AND 10+ years of experience in product management, program management, process management, or process improvement — OR equivalent experience. Master's Degree in Business, Operations, Finance, or a related field. Sovereign market expertise: Understand the requirements driving government and regulated customers, including data residency, operational sovereignty, security, compliance, local personnel/access requirements, and disconnected or customer-controlled environments. Proven track record in end-to-end product or offer management, from ideation to launch and scale, with measurable business impact. Demonstrated experience working with Customer Support or Professional Services organizations, including their operational models and customer engagement strategies. Experience bringing commercial offerings to market — including pricing, packaging, SKU/offer architecture, and incentive design. Experience partnering with engineering or data science teams to embed AI/ML capabilities into products or services. Exceptional strategic analysis and creative problem-solving skills, with the ability to manage ambiguity and deliver clear, actionable solutions. Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels. Experience presenting product strategy, roadmaps, and business outcomes to senior executives.