We are hiring a Customer Success Lead with 4–6 years of experience for CoFee, that streamlines fee collection for enterprises, making financial management easier. Website - https://www.cofee.life/ What you will do: • Own the end-to-end customer journey, ensuring smooth onboarding, adoption, and retention. • Build strong customer relationships and drive long-term engagement. • Lead product demos, training sessions, and regular customer reviews. • Identify upselling opportunities and drive account growth. • Proactively resolve customer concerns and manage escalations. • Monitor customer satisfaction, product usage, and engagement metrics. • Collaborate with Sales, Product, and Engineering teams to improve customer experience. • Guide and mentor customer success executives. What makes you a great fit: • 4–6 years of experience in Customer Success or Account Management, preferably in SaaS or FinTech. • Strong communication, relationship-building, and stakeholder management skills. • Proven ability to drive customer retention, product adoption, and account growth. • Strong problem-solving skills with the ability to handle customer escalations. • Analytical mindset with a proactive, ownership-driven approach. • Ability to lead, mentor, and collaborate with cross-functional teams.