Position: Tech Lead – Salesforce Service Cloud Experience: 10+ yrs Location: Bangalore Employment: Full time Job Summary We are looking for an experienced Tech Lead – Salesforce Service Cloud with strong expertise in Salesforce Service Cloud, Order Management, Order Servicing, and Apex development. The ideal candidate should have hands-on experience in designing, developing, and integrating enterprise Salesforce applications, along with strong knowledge of application architecture, CI/CD, and technical leadership. Key Responsibilities: 1. Salesforce Development & Engineering • Design, develop, test, deploy, and maintain scalable Salesforce applications using Apex and other Salesforce platform capabilities. • Drive technical implementation across Salesforce Service Cloud, Order Management, and Order Servicing. • Develop reusable, efficient, and maintainable code following established engineering standards and best practices. • Conduct code reviews, unit testing, debugging, and troubleshooting to ensure application quality. 2. API Integrations & Architecture • Design and develop RESTful API integrations between Salesforce and external enterprise applications. • Build reliable and scalable integration solutions with appropriate error handling and performance optimization. • Collaborate with Solution Architects to implement enterprise architecture standards, design patterns, and integration strategies. • Contribute to application modernization, technical debt reduction, and architectural improvements. 3. CI/CD, Quality & Production Support • Design, implement, and enhance CI/CD pipelines to streamline software development and deployment processes. • Ensure application performance, security, availability, scalability, and reliability. • Implement monitoring, logging, and alerting mechanisms to proactively identify production issues. • Participate in production support and on-call rotations, troubleshoot incidents, and perform root cause analysis. • Drive continuous improvements in application stability and operational efficiency. 4. Agile Delivery & Technical Leadership • Collaborate with Product Owners, Product Managers, Solution Architects, and engineering teams to define technical requirements and delivery priorities. • Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives. • Break down complex technical requirements into actionable development tasks and user stories. • Mentor engineers, conduct knowledge-sharing sessions, and promote engineering best practices. • Identify opportunities to leverage emerging technologies and improve engineering processes. Required Skills & Qualifications • Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent relevant experience. • 8+ years of overall professional software engineering experience. • 5+ years of hands-on experience with Salesforce core ecosystem components, particularly: • Salesforce Service Cloud • Salesforce Order Management / Order Servicing • 5+ years of hands-on Apex development experience, including Apex Classes, Triggers, Unit Testing, Deployment, Debugging, and Troubleshooting. • Strong experience in designing and developing RESTful API integrations with external applications. • Hands-on experience with CI/CD pipelines, Continuous Delivery, and DevOps practices. • Good understanding of Salesforce architecture, application design patterns, coding standards, security, and performance optimization. • Experience working with Agile methodologies such as Scrum or Kanban. • Experience in production support, incident management, monitoring, and root cause analysis. • Excellent communication, stakeholder management, problem-solving, and technical collaboration skills. Good to Have • Experience with Conversational AI platforms such as Salesforce Agentforce, Kore.ai, [24]7.ai, or Amazon Lex. • Exposure to AI-powered customer service automation and chatbot implementations. • Experience in enterprise application modernization and large-scale Salesforce implementations. • Experience mentoring developers and driving technical initiatives across engineering teams.