Description · Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift. · Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements. · Take all incoming Housekeeping calls and respond the guest’s needs. · Perform inventories of supplies and order for par levels · Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests. · Report all items in need of repair to supervisor and maintain equipment used in work. · Protect guest safety and well-being; be courteous to all guests and co-workers. Ability to accurately use various office software. Requirements · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to accurately report information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. Other duties may be assigned. · Must have a comprehensive knowledge of all hotel departments and functions. · Must have good mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · CPR and first aid training preferred. Additional language ability preferred.