The Executive Director/Administrator is responsible for the overall direction of the hospice services. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guide¬lines. The Executive Director/Administrator establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy. Essential Job Functions • Responsible for operational planning and budgeting. • Responsible for insuring organizational compliance with legal, regulatory and accreditation requirements. • Responsible for monitoring business operations to insure financial stability. • Responsible for valuating hospice services and personnel using measurable outcomes and objectives. • Accountable for conflict and complaint management and resolution. • Responsible for establishing and maintaining effective channels of communication including integration or technology, as applicable. • Ensures hospice personnel stay current with clinical information and practices. • Ensures adequate and appropriate staffing. • Accountable for staff development including orientation, in-service, continuing education, competency testing and performance improvement. • Ensures that interdisciplinary care is provided. • Ensures supportive services are available to personnel. • Ensures coordination with other departments, services and senior management, as appropriate. • Ensures staff and organization stay current on local and national hospice issues and trends. • Ensures that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes. • Directs staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients. • Ensures appropriate staff supervision during all service hours. • Monitoring service utilization to ensure delivery of comprehensive care. • Ensures services provided by other agencies are authorized by hospice. • Monitors operational progress toward accomplishing operational and strategic goals. • Ensures appropriate data collection and regular, complete reports are received by the Governing Body. • Ensures adequate space, equipment and supplies are available. • Ensures actionable objectives are derived from evaluation of hospice services and personnel. • Ensures that structure and systems promote interdisciplinary care • Ensures collaboration with agencies and vendors for effective management of services. • Ensures standards of ethical business and clinical practice are maintained • Administrator on-call responsibilities as needed. • Other duties as assigned. Qualifications (Minimum qualifications will be considered required unless specifically stated otherwise) Experience: • Minimum of three (3) to five (5) years experience in health care and management. • Experience in a hospice care preferred. • Understands hospice philosophy, and issues of death/dying. Education and Training: (Acquired through formal education, outside study, training on jobs of lesser degree, or by any combination of these. May be expressed in terms of formal educational equivalents): • A bachelor’s degree in business administration. • A master’s degree in a health care-related field preferred. License, Certification & Registration: • Valid driver’s license. Other Requirements: • Demonstrates an ability to supervise and direct professional and administrative personnel. • Has an ability to deal tactfully with the community. • Has knowledge of corporate business management. • Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group. • Intimate knowledge of Medicare Hospice Certification. Working Conditions • Uniform / Dress Requirements (Beyond those requirements outlined within Policy No. C:3-015.1):None Work Environment: • Working Conditions: May be exposed to infections and contagious diseases. Contact with patients under a wide variety of circumstances. May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel required. • May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads of varying degrees and repair. • OSHA exposure category: Category II • Category I ― Position includes tasks that involve exposure to blood, body fluids, tissues. • Category II ―Position includes tasks that involve no exposure to blood, body fluids, tissues, but employment may require unplanned Category I tasks. (when performing Clinical tasks) • Category III ― Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.