Duties and Responsibilities: • Provides support to Casino Hosts and Senior Hosts • Assists Credit Department with credit applications and marker payments • Authorizes complimentaries outside of standard guidelines • Responsible for updating standard operating procedures with new or existing changes • Attends Development and Training classes provided to further develop knowledge in management skills • Attends monthly Player Development Executive Meeting • Responsible for training and development of new Senior Hosts and Casino Hosts to include guest service standards and standard operating procedures for account-related transactions • Provides feedback and mentors newer team members • Assists Player Development management with special assignments • Assists Senior Hosts and Casino Hosts in problem-solving and decision-making • Assists in planning, organizing and filling VIP Events • Participates in the execution of VIP Events to ensure guest service standards are met • Attends off-site events with goal of developing and enhancing relationships with VIP guests • Maintains relationships with Hosted Players assigned • Processes and determines monthly incentives for high value guests • Meets and greets guests on the casino floor, providing excellent guest service • Establishes and maintains relationships with high value players to generate revenue • Provides solutions to guest issues, concerns, and complaints • Efficiently responds to high value guest requests and follows up in a timely matter • Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage • Provides complimentaries to venues on property based on standard guidelines established by department • Authorizes complimentaries outside of standard guidelines, based on guest’s level of play • Provides accommodations to partner hotels and coordinates transportation requests • Provides and updates current contact information • Upsells current in house promotions to qualifying guests • Identifies qualifying guests and authorizes the promotion to higher tier status • Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction • Conducts weekly telemarketing to inactive guests to drive revenue • Achieves daily contact quotas provided by Player Development management • Attends weekly team meetingsOther duties assigned • High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum four years’ experience in sales, customer service, casino host or marketing role. • Excellent communication and organization skills required. • Must be a self-starter, motivated, professional, versatile and responsible. • Must be able to work any shift, including nights, weekends and holidays. • Must be proficient in Microsoft Office applications including, Outlook, Word and Excel. • Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner. • Must be able to operate mobile applications. • Must be at least 21 years of age.