About the Role Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office. Position Responsibilities • Complies with all New Jersey/CCC regulatory requirements • Adhere to established company and departmental procedures, guidelines, and policies at all times • Facilitates communications between the various hotel/casino departments and the Front Desk • Ensure prompt and courteous check in/check out of hotel guests • Assist with checking rooms to verify the status of hotel reservations • Generates, verifies, and distributes hotel reports necessary for Front Desk Operations • Balancing guest folios and ensuring that every reservation has a valid payment method • Assisting our guests and VIP clientele with all their accommodations. • Resolve guest complaints and increase guest retention. • Respond and assist to phone inquiries from internal and external guests • Processing all forms of settlement methods • Verifying team member banks at the end of the shift and reporting discrepancies • Handle guest packages and post charges in the system • Assist with training and developing new team members • Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications Essential Functions • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours • Must be able to stand for an entire shift • Must be able to lift/push/pull up to 25 lbs Requirements • Computer proficiency • Customer service experience is required • Ability to speak, read and write in English • High school diploma or equivalent GED preferred Benefits • Free meal on shift • Training & Development • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k,) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Pay Rate: $19.00/hour