Job Description: Job Summary The Business Analyst serves as a liaison between business stakeholders and Information Technology to support system enhancements, business initiatives, and process improvements within Commercial Insurance operations. This role combines business analysis, ticket administration, requirements documentation, testing, and defect management throughout the software development lifecycle. The ideal candidate has strong Commercial Insurance knowledge and experience participating in projects, system implementations, testing efforts, or process improvement initiatives. Commercial Insurance experience is a core requirement for this position. This role supports multiple concurrent initiatives and requires the ability to effectively manage competing priorities, adapt to changing business needs, and maintain progress in a fast-paced environment. The ideal candidate is self-motivated, highly organized, a quick learner, and capable of working independently while collaborating effectively with business and technical teams. Key Responsibilities · Gather, analyze, and document business requirements. · Partner with business stakeholders and IT teams to support solution design and implementation. · Manage requests, enhancements, and defects through the development lifecycle. · Create and maintain requirements, project documentation, and process flows. · Develop and execute test scenarios and test cases to validate system functionality. · Perform manual testing of enhancements, defect fixes, and system changes. · Assist with regression testing and User Acceptance Testing (UAT). · Research reported issues, document findings, and coordinate defect resolution. · Apply Commercial Insurance knowledge to evaluate business requirements and system functionality. · Communicate project status, risks, and issues to stakeholders. Required Qualifications · Commercial Insurance experience. · Experience supporting business projects, system implementations, process improvements, testing efforts, or technology initiatives. · Strong analytical, problem-solving, and organizational skills. · Excellent verbal and written communication skills. · Demonstrated ability to manage multiple competing priorities and deadlines in a fast-paced environment. · Self-motivated with strong time management and organizational skills. · Ability to work independently, take ownership of assignments, and drive work to completion with minimal oversight. · Ability to quickly learn new systems, processes, and business concepts. Preferred Qualifications · Business Analyst experience. · Experience gathering and documenting business requirements. · Experience with software testing, quality assurance, or User Acceptance Testing (UAT). · Experience working with policy administration systems. · Experience with Diamond, Cover-All, or comparable insurance systems. · Experience working directly with business and IT teams. Education & Experience · Bachelor's degree or equivalent combination of education and relevant work experience preferred. · Commercial Insurance experience required. · Experience supporting business analysis, system implementations, process improvement initiatives, testing efforts, or technology-related projects preferred. · Experience in underwriting, policy administration, operations, product support, or related Commercial Insurance functions strongly preferred. · Experience with policy administration systems such as Diamond, Cover-All, or comparable insurance platforms preferred. Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.