Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join the Aria team as a VIP Lounge Manager, where you’ll lead the delivery of elevated, personalized service for an exclusive VIP clientele in a luxury hospitality environment. In this role, you’ll oversee daily lounge operations, develop and lead your team, and ensure exceptional service standards while creating seamless, memorable guest experiences. Working in a fast-paced, high-touch environment, you’ll anticipate guest needs, build meaningful relationships, and inspire your team to create WOW moments that strengthen guest loyalty and leave a lasting impression! THE DAY-TO-DAY: • Lead the day-to-day operations of the VIP Lounge, ensuring service standards, operational procedures, and guest experience expectations are consistently met • Assume operational responsibility in the absence of the VIP Operations Manager, making informed decisions to maintain operations, achieve departmental goals, and deliver premium VIP service • Lead, coach, develop, and evaluate team members through onboarding, training, performance management, employee engagement, and ongoing development • Support hiring, onboarding, training, and succession planning in alignment with Company standards and diversity commitments • Manage daily staffing, scheduling, payroll administration, inventory, and operating supplies within departmental guidelines and business objectives • Address and monitor service delivery, guest feedback, staffing levels, and operational performance to identify opportunities to improve efficiency, service consistency, and the overall guest experience • Partner with the VIP Operations Manager and cross-functional departments, including Marketing, Hotel Operations, and Casino Operations, to support VIP events and deliver seamless guest experiences THE IDEAL CANDIDATE: • Must be 21 years of age or older • Bachelor’s Degree preferred • Two (2) years of prior relevant experience in Guest Service, preferably VIP services, Front Desk and/or Concierge • One (1) year of Supervisory/ Managerial experience in Hotel Operations or Casino Marketing • Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred THE PERKS & BENEFITS: • Health & Income Protection benefits (for eligible employees) • Professional and personal development opportunities through employee programs and network groups • Free meals in our employee dining room • Free parking on and off-shift at all MGM Resorts properties • Wellness incentive programs to help you stay healthy physically and mentally • Access to company hotel, food and beverage, retail, and entertainment discounts VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=13024 Are you ready to JOIN THE SHOW? Apply today!