Exp: 6years - 9years Location: Chennai/Pune/Mumbai/Bangalore/Noida/Ahmedabad/Coimbatore/Dehradun Np: Immediate Joiner to 15days Key responsibilities • Triage and resolve incidents from end users (case management, root-cause analysis, escalation). • Apply configuration changes in Sales Cloud and CPQ (record types, page layouts, workflows/Flows, product/price updates, quote templates) following change-control procedures. • Support CPQ quote creation, pricing/discount calculations, bundles, and approval processes; fix or reproduce quoting issues. • Monitor and maintain data quality (de-duplication, imports, reconciliation with ERP/billing). • Coordinate with developers, architects, and external vendors for complex defects or integrations. • Run and validate deployments, manage sandboxes, and assist in release testing and UAT. • Create and maintain support documentation, runbooks, and user-help articles; provide training and knowledge transfer to users. • Track support metrics and contribute to continuous improvement (reduce ticket reopen rate, shorten resolution time). Required technical skills • Practical knowledge of Salesforce Sales Cloud configuration and administration. • Hands-on experience with Salesforce CPQ (product model, price rules, quote templates, approvals). • Familiarity with Salesforce Flow, basic Apex awareness (to troubleshoot with developers), and LWC/Aura context. • Data handling skills (Data Loader, CSV imports) and basic understanding of APIs/integrations. • Experience with ticketing systems (ServiceNow/JIRA) and release management processes. Soft skills & business capabilities • Strong troubleshooting and analytical skills with customer-service orientation. • Clear communication for working with business users and technical teams. • Ability to prioritize, document steps clearly, and follow change-control policies. • Comfortable working in an on-call or rotating support shift if required.