Exp: 12+ years Location: Hyderabad, Mumbai, Pune, Bangalore, Chennai, Noida, Ahmedabad, Coimbatore, Dehradun Np: Immediate Joiner only Delivery Manager / Project Manager – Microsoft Dynamics 365 CRM We are looking for an experienced Delivery Manager / Project Manager to lead end-to-end Dynamics 365 CRM transformation programs from Discovery, Blueprinting, Design, Build, UAT, Training, Go-Live, and Hypercare. Key Responsibilities • Lead project delivery, governance, planning, budgeting, resource management, and stakeholder communication. • Manage customer workshops, executive reviews, and steering committee meetings. • Drive project execution across functional, technical, QA, and business teams. • Own project reporting, risk management, issue resolution, change requests, and delivery metrics. • Champion adoption of Power Platform, Copilot, Automation, and Agentic AI solutions. Key Deliverables • Project Charter, Delivery Plan & Roadmap • Solution Blueprint & Discovery Reports • RAID Log, Project Schedule & Resource Plan • Jira Backlog, Epics, Sprint Tracking & Release Plans • Weekly Status Reports (WSR) & Executive Dashboards • UAT, Go-Live Readiness & Cutover Plans • Training, Adoption & Hypercare Plans Required Skills • 10+ years of IT delivery/project management experience with Dynamics 365 CRM. • Strong expertise in project governance, stakeholder management, Agile/Scrum, Jira, Azure DevOps, reporting, and dashboards. • Proven success delivering CRM programs through the complete project lifecycle. • Excellent customer-facing, communication, negotiation, and leadership skills.