ESSENTIAL DUTIES AND RESPONSIBILITIES • Takes inbound calls from Customer Service to change Transportation information (Quadrants, Address, Transportation Preference or related Demographic changes) within Medi Connect. • Communicates with the Customer Service Help Desk and Medical Assistants as warranted • Communicates to the External Transportation Coordinator (ETC) any LMC-MCT/ TA patients are ready to be picked up. • Adds patients to the appropriate Transportation Route for any same day transportation needs for scheduled SNF Appointments. • Assesses patient for transportation need determining LMC Special / Regular or MCT Wheelchair transportation and communicates that information to the Transportation Receptionist to execute changes. • Handles inbound calls from Customer Service, Care Coordination, Service Assessment, patients and outside Providers. • Communicates regularly with drivers for added patients added to their Routes. • Covers Urgent Care on Weekends to report patients for Pick up and add patients to Driver Routes. • Assists the Transportation Supervisors on a daily basis with paperwork and general administrative and clerical tasks. • Receives inbound calls from the Hospital Representatives regarding Hospital discharge transportation- determining the appropriate mechanism for Transportation either LMC Wheelchair or MCT/ TA. For LMC transports they create the Trip and for MCT they communicate that information to the External Transportation Coordinator (ETC). What We’re Looking For • Valid and clear state driver’s license (minimum of 3 years) • Strong organizational and communication skills • Ability to work independently and stay motivated • Flexible schedule and reliable attendance • Fluency in English and Spanish • High School Diploma/GED • Commitment to company compliance, ethics, and confidentiality