Job Title: Specialist - Customer Care Location: Mumbai/Gurgaon/Bangalore Rotation / Work Schedule: 5 Days / Week & 8 Hours / Day Contract Duration: 1 year Role-based (Office, Onshore, Offshore or Workshop): Office based. Role Type : NES Contractor Role Summary:- As a Customer Care Representative, you will support the tendering team for the India and or Asia Pacific region. You are responsible for customer inquiries, preparing proposals and order management. Works on the basis of a predefined sales plan Essential Responsibilities:- • Acting as a focal point to ensure delivery of great customer service for an assigned scope of country or region • Providing phone, email and web support to Sales, Projects/services, Channels, Direct Customers for information on price, lead times, status of internal / external sale orders, return materials and shipments • Support Know Your Customer on boarding process, commercial pre-qualification and bidding • Generating quotes using established quotations processes and tools (SAP and other relevant business platforms) meeting company standard turn-around targets • Following up open quotations and recording key metrics variables as advised by manager • Managing daily order management activities include coordinating with factory in other region, order amendments, retention of documents, order status tracking and proactive communication with customers • Processing of orders, purchase requisitions, purchase order requests and customer’s data maintaining 100% compliance on process & policies • Support Invoicing, audits, work with Finance and Collections teams to improve Receivables performance Qualifications/Requirements: Bachelor's degree from an accredited university or college. Desired Characteristics:- • Be able to demonstrate good oral and written English communication skills • Be able to show good problem-solving skills along with interpersonal skills. • Be a team player with ability to work independently • Be a natural, proactive communicator with good customer service skills and “Can do” mind set With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.