POSITION SUMMARY: Responsible for maintaining production flow and meeting or exceeding production goals. Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees. EDUCATION / EXPERIENCE: · 6 months Goodwill or supervisory experience required · High School/GED preferred QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE: · Ability to supervise and motivate employees. · Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner. · Ability to communicate appropriately with coworkers and donors · Ability to operate all equipment necessary to perform their duties · Ability to accurately operate and balance POS and tagger system · Ability to handle goods throughout the DSU · Ability to stand and walk for long periods · Ability to stoop and bend · Willing to perform tasks necessary to ensure continuous operations · Ability to work varied hours and days as business dictates · Valid Texas driver’s license required RESPONSIBILITIES & DUTIES: (E – Essential function of job duties) · Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E) · Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E) · Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E) · Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E) · Merchandise and display items to maintain floor design and store housekeeping (E) · Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor & train staff to do the same (E) · Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E) · Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission. Ensure employees are trained and held accountable for “round up” process (E) · Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E) · Display solid product knowledge & value of donated goods. (E) · Lead team in conducting regular safety checks (E) · Maintain security protocol regarding passwords, money handling and safeguarding the facility (E) · Responsible for accurately maintaining records and goals. (E) · Assist with floor moves. Maintain and improve upon merchandising, display maintenance & store housekeeping. (E) · Monitor stock & process/replenish merchandise as needed. (E) · Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention. (E) · Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E) · Communicate appropriately & positively with co-workers & others. (E) · Coach and educate new staff, as well as provide ongoing training. · Monitor and report staff productivity, scheduling, and other issues to Manager. (E) · Perform other duties & responsibilities as assigned by supervisor.