Job Description • Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department • Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations • Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers • Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link • Ensure the safety and security of Hotel Guests and employees at the Hotel • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality • Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.