Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. ITIL Cross-Functional Service Management - 10 to 15 Yrs - Ahmedabad Only • Strong knowledge of ITIL practices and cross-functional service integration. • Experience with ServiceNow or a similar ITSM platform. • Understanding of SLA, OLA, Incident, Problem and Change Management. • Strong stakeholder, vendor and escalation-management capabilities. • Excellent communication, coordination, reporting and analytical skills. • ITIL Foundation certification preferred. • Coordinate Incident, Problem, Change, Request and Service Level Management processes across IT teams. • Ensure seamless collaboration between Service Desk, Infrastructure, Applications, Security, Network and Asset Management teams. • Monitor SLA and OLA performance, identify service gaps and drive corrective actions. • Manage cross-functional dependencies, escalations and process hand-offs. • Support ITIL process design, implementation, governance and continuous improvement. • Use ServiceNow to monitor incidents, problems, changes and service performance. ͏ ͏ ͏ ͏ Mandatory Skills: ITIL Cross Functional Service Management . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.