Supports the VP of Warranty and warranty department in a fast-paced environment with processing warranty claims for repairs on heavy duty trucks and trailers. Primary responsibilities: • Data Entry - File web-based warranty claims and policies through multiple manufacturer software systems for 40+ shop locations • Determine warranty coverage, submit, and track until completion. Other: • Process and distribute all factory campaigns and recall customer notifications. Provide repair shops with the affected units and proper repair procedures required. File claims and report recall completion to manufacturer • Pull Warranty part return shipping reports and coordinate part shipping with each shop location • All other duties as assigned Education, Experience, Skills, and Abilities Required for Consideration as a Candidate: • Minimum 1-2 years administrative experience • Warranty experience and mechanical knowledge is a plus but not required • Computer literacy with strong proficiency in Outlook, MS Office Suite (Excel, Word) • Excellent communication skills, including writing, verbal, and listening • Strong attention to detail and follow-through • Exceptional time management and organizational skills • Motivated self-starter with the ability to be resourceful • Must be able to work in a team environment, with limited supervision