Job Duties: • Answering the company phone. Most customer communication is done by email, but it is important to be customer focused on the phone as well. • Providing product/order/company/transportation, pricing information to customers. Verifying understanding of RFP/RFQ/PO; answering questions from customers and vendors. • Receiving orders and sending order confirmations. • Initiating service by entering local orders into Navision (will soon change to Netsuite); processing WOs for local assemblies or sending pick-tickets to warehouse. • Process SOs and then POs for production at overseas factory, or external vendors. • Keep customers updated about changes to orders and status of delivery dates. • Invoicing of shipped orders. • Processing credit card payments. • Resolving billing problems by identifying the problem; explaining procedures; forwarding required adjustments. • Resolving administrative issues by coordinating preparation of reports, analyzing data, and identifying solutions. • Improving quality results by evaluating processes; recommending changes to procedures. • Making sample request forms internally and to factory. Send samples to customers. • Assisting colleagues when needed. • Filing invoices. • Updating job knowledge - primarily within the company but external educational opportunities are encouraged as well.