Careerry is hiring International Voice Process Executives in Kochi, Kerala for a BPO supporting global clients. If you are confident on calls, speak excellent English and enjoy helping customers, this is a stable career path in a professional, supportive team. You will handle inbound and outbound international calls, resolve questions and complaints patiently, aim for first-call resolution, and keep call logs and customer records current. Pending tickets need following up and closing on time, and complex issues go to internal teams. Performance is measured on AHT, CSAT and resolution rate. Applicants need a graduate degree and one to six years in BPO, international voice or support work. The role is a night shift, five days a week with rotational offs, and pays ₹25,000 to ₹40,000 a month plus performance incentives. Immediate joiners are preferred, and there are several openings across segments in Kochi. Key Responsibilities • Handle inbound and outbound international calls professionally • Resolve customer questions, complaints and issues with patience • Give correct information and aim for first-call resolution • Keep call logs and customer records up to date • Follow up on pending tickets and close them on time • Work with internal teams on escalations and complex issues • Meet KPIs such as AHT, CSAT and resolution rate Qualifications • Graduate in any stream • 1-6 years in BPO, international voice process or support • Excellent spoken and written English • Comfortable with night shifts (mandatory) • Good problem-solving and able to work under pressure • Willing to work 5 days a week with rotational offs Benefits & Perks • Rs. 25,000 - Rs. 40,000 a month plus performance incentives • 5-day work week • Direct work with global clients from Kochi • Internal movement and long-term growth Skills • International voice process • English communication • Call handling • Ticket follow-up • AHT and CSAT